Today robots pick-pack boxes in warehouses; assemble varied objects as small and delicate as smartphones and as large and complex as aircraft engines. Automation is making rapid inroads into IT and business processes, transforming human to system and system to system interactions. This raises a pertinent question for customers-why outsource when you can automate to get the cost advantage?
The financial services landscape is changing fast in India, with new entrants and growing interest of global and domestic investors in this space
The Fin-Tech start-up space is gaining importance in India, driven by digital disruption, which is driving an unprecedented transformation of banking and financial services industry. Radical new technologies present promising opportunities for Fin-Tech start-ups as well as traditional firms to better serve their customers.
India continues to be one of the most preferred destinations for health care outsourcing. With the regulatory push from the US government, the payer outsourcing market is expected to grow around 10% YOY in the next three to four years.
The Global In-house Centres (GICs) or Captives contributed revenues of $20 billion in FY 2015, accounting for one-fifth of India’s IT-BPM exports. Starting from the phase when moving up the value chain and improving share of wallet were the key priorities for any captive, today these organisations are an inseparable part of the parent company.
IoT has emerged to reflect growing number of smart, connected devices. Yet this phrase is an oversimplification of the phenomenon and its massive implications.
The Internet of Things (IoT) overtook big data as the most hyped technology in 2014. Experts predict that IoT will be a potent and leading business technology-enabler of the next decade. According to an independent research firm, technology and services revenue from IoT is expected to expand from US$1.3 trillion in 2013 to US$3.04 trillion in 2020 with a compound annual growth rate of 13%.
Robotic process automation can reduce the need for people to perform high-volume IT support, remote infrastructure and back-office processes
The manufacturing and automotive industries were the pioneers of process automation. In these sectors, automation has transformed the shop floor and assembly line. Now automation is transforming the outsourcing sector and creating new business models. Robotic process automation (RPA) also referred to as rapid automation (RA) has gradually been gaining momentum in the market since 2012. Historically, players in the outsourcing market built a multi-billion industry by relying on cost and labour arbitrage to capture work. However, this is about to change with the emergence of RPA.